Delivery Policy

• If payment is made by credit or cash on delivery we undertake to deliver the goods or provide the services within 3 – 6 working days from the submission of the order.

• If payment is made by deposit to a bank account we undertake to deliver the goods or provide the services within 3 – 6 working days from the submission of the order.

• Regardless of the payment method, we undertake to deliver the goods or provide the services within 3 – 6 working days at most from the confirmation of receipt of the order.

Billing Policy

• Special facilities or arrangements we provide for the delivery of goods or the provision of our services: Gift wrapping

• There are no additional charges for the above facilities or arrangements.

Complaints Policy

• Communication with the customer to address the problem.

Returns/Withdrawals/Changes/Replacement of Products

You can return the product you bought from our store within 10 calendar days of receiving it, as long as you find it in its packaging, it is in excellent condition as delivered to you, its factory packaging has not been tampered with, it is not a promotional item or a merchandise by measure and therefore has been cut to your measurements (e.g. fabrics, braids, ribbons, etc.).

Please note that returns are at your own risk and cost (except where the error is ours). It must be accompanied by the receipt. If you decide to return the product, please contact us first by email: info@kalathiraptikis.gr  or by phone at 2231027348.

In the event of a product return, your refund will be completed within fourteen (14) days from the date of receipt of the products. We inform you that the company bears no responsibility for any damages and damages to the products after their use and is under no circumstances obliged to replace them.

The consumer has the right to withdraw without reason within 14 calendar days of receipt of the product in accordance with Law 2551/1994 (as amended by K.Y.A. Z1-891/2013).

it should state that the refund should be made in the same way as the payment was made, i.e. if a transaction has been made via card, then the refund should also be made to the card and not by transfer to the customer’s account.

After sales services

 Information services for the products and Advice on their use are provided.

Cancellation Policy

If you wish to cancel the order during the online order process, you can press “cancel” and the order process is automatically stopped. After completing the online order and before shipping the products, contact us via   info@kalathiraptikis.gr   or call us at 2231027348 and your order will be canceled immediately. 

Product Shipments

Shipments for retail orders are made by deposit to a bank account and arrive at your door with ELTA Courier Door-to-Door, within 2 to 5 working days, depending on the availability of the product. Please note that in some remote areas you will have to pick up the package yourself because there may not be a door-to-door network, or there may be an additional charge that you will be informed about before shipping.

Deliveries to your door with a minimum charge of 5.90 euros for weight up to 2 kg and for each additional kilogram a charge of 2.40 euros and with a deposit to a bank account. For information contact the store.